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Policy & Terms

COVID-19 Preparedness Update

The safety and health of our guests and staff are what we care about the most, and we want to keep you abreast on precautions and policy updates in regards to the Coronavirus outbreak.  Click here to see our full COVID-19 policy.

New hotel guidelines and requirements in accordance with the city of New Orleans

For the health and wellbeing of our guests and staff, Maison de la Luz will continue to observe all state and local covid safety guidelines as they evolve. For your safety, we recommend that all guests be vaccinated before their stay. Learn more about the latest restrictions concerning proof of vaccination status, masking policies and indoor dining capacity here

Check-in at 3PM
Check-out at Noon

If you arrive early, we can hold your bags while you explore the guest house or take a stroll in the neighborhood until your room is available.

Must be 21 or older to book a room.

Maison de la Luz is smoke free — there is no smoking in any guest room or in public spaces.

Your reservation includes complimentary wireless internet.

Please note that for security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in. Please also have your confirmation number and the card charged during the booking process with you upon check-in.

When you check in, we’ll place a hold on your credit card for incidentals — like minibar items or taking the blanket home with you — and ask to see your ID. This deposit will be applied to any charges you accumulate up during your stay, or refunded at checkout if there are none. If you’d like a late checkout, please let us know and we’ll try and accommodate you.

Taxes:

16.20% per night
$1.00 flat per night

Guarantee Policy:

Reservations, including those made on a corporate account, must be guaranteed by a major credit at the time of booking. We’ll ask you to verify the payment details upon check-in and an authorization will be secured on your credit card for the full balance of your stay plus additional monies for incidentals. A valid state or country issued ID must match the credit card you are using to cover your stay. We cannot accept a credit card under a name of a person not present unless it has been pre-arranged before arrival. Guest rooms will be held through the night for your arrival. In the event you can not make your scheduled stay, we’ll charge 1 night room and tax to the credit card used for the reservation

Refundable reservations will not be charged until time of departure or in the event of a cancellation or no show.

Give us a call or send us an email if you have any questions about reservations or payment. Please call us at 504-608-4466.

Early Departure Policy:

If you need to depart early, we’d be happy to accommodate, just modify your reservation to your new departure date before the cancellation policy on your reservation goes in effect. To request a change in your reservation, write to us here. If your reservation was made with a minimum night policy in place, the full nights will be charged.

Cancellation Policy:

Reservations booked with a standard or flexible cancellation policy will be charged on the day of arrival — these are able to be changed or cancelled up to 3pm local time, 72 hours prior to arrival.

One Bedroom Suite and Grand Studio Suite: A one night room and tax deposit will be taken at the time of booking. Deposit is non refundable if cancelled within the allowable cancellation period.

One Bedroom Suite: Reservations must be cancelled 14 days prior to arrival by 3PM CST to avoid a one night room and tax cancellation fee and deposit forfeited.

Grand Studio Suite: Reservations must be cancelled 30 days prior to arrival by 3PM CST to avoid a cancellation fee equal to 50% of total room & tax. Deposit is forfeited.

la Luz Suite: The la Luz suite, which is our interconnecting Grand Studio Suite and One Bedroom Suite, may only be confirmed by contacting the hotel directly. A $250 non refundable confirmation charge will apply to reserve the suite based on availability.

Non Refundable Cancellation Policy: Pay Now and Save & Advance Purchase Rates
Reservations designated with a full pre-payment are non-cancellable, non-amendable and non-refundable. We’ll charge the full amount of room and tax of the reservation to the credit card you used to make this reservation shortly after the reservation is made. Various rate offers require full pre-payment — please note rate description before confirming.

Special Events Policy:
Rooms booked over the following dates fall under our Special Events policy. These reservations require full pre-payment and are non-cancellable, non-amendable and non-refundable. Dates are subject to change and new events may be added at any time.

Guests have 48 hours to provide a new method of payment for any reservation booked under a pre-payment policy where the credit card has failed for full deposit. After 48 hours, the reservation may be cancelled in its entirety.

Special Event Dates:
New Years Eve & Sugar Bowl
Mardi Gras Carnival Weekend
Mardi Gras Carnival Weekend
Jazz Fest  Opening Weekend
Jazz Fest  Closing Weekend
Tulane Graduation
Essence Festival
Voodoo Festival
New Years Eve

Pet Policy:
Maison de la Luz is happy to accommodate your pets and welcome pets under 25lbs for $125 per reservation per pet (two pets maximum). If your pet is something other than a dog, please get in touch with us and we’ll do our best to accommodate them. Our pet fee is nonrefundable and will be charged upon check in – there is no fee for certified service animals. Please note that pets are allowed in the lobby, Living Room and guest rooms, but are not permitted in Bar Marilou or the Breakfast Room.

Maximum Room Occupancy:
2 people per room are allowed in rooms with king beds, and 4 people per room for rooms with double beds, with existing bedding. Taxes not included. Cribs are free, based on availability.

Valet parking is available for $48 plus tax, per night.

If you smoke inside the guest house, we must charge a $250 smoking fee to your card, plus taxes.

Rates and policies subject to change.

Hurricane Policy

Extreme weather conditions, hurricanes included, can change your travel plans. We want you to be safe. Keep yourself updated on any warning in effect by the US National Weather Service or by using our zip code 70130 on weather.gov. If you booked a reservation with dates potentially impacted by a storm, read on for our Hurricane Reservation Policies.
Tropical Storms or Depressions and Category 1–2 Hurricane Policy:
  • Hotel departures at least 48 hours prior to the storm’s landfall follow all standard policies if transportation limits are not in effect by the City of New Orleans or if your flight is not cancelled.
  • Standard cancellations apply for all refundable reservations and must be made in the same channel in which it was reserved.
  • Early departures will be honored at the hotel with all fees waived.
  • Non-refundable reservations will be applied as a credit to a future stay, good for one calendar year from issue date.
  • Reservation can be cancelled without penalty in the event of flight cancellation by providing documentation from your airline.

 

Hurricane Category 3, 4 or 5 for New Orleans:

  • The US National Weather Service issues a warning for the City of New Orleans (zip code 70130) of a category 3 or higher. All guests with a confirmed reservation within 72 hours of arrival to landfall may cancel their reservation without a penalty.
  • Confirmed refundable reservation within 48 hours of departure of the storm may cancel their reservation without a penalty.
  • Non-refundable reservations will be applied as a credit to a future stay, good for one calendar year from issue date.
Email reservations@maisondelaluz.com with any questions or to cancel your reservation due to a hurricane. For group reservations, please reach out to your contact for group blocks. If a group reservation was made individually by a guest, it will follow the conditions above for modifications or cancellations.